Skip to content
  • There are no suggestions because the search field is empty.
  • There are no suggestions because the search field is empty.

Policies and Quality Assurance

Our commitments for ensuring transparency and trust

Confidentiality

ProCare Medical Laboratory is committed to safeguarding laboratory results and will not knowingly disclose them to any unauthorized individuals. Typically, results are provided only to the referring doctor or medical institution, unless specified otherwise by the referrer and with proper identification from the patient. If patients would like a copy of their report, they should request it from their referring physician rather than directly from ProCare Medical Laboratory. Referrers can indicate on the lab form, "Copy of the result to the patient" to facilitate this process.

Personal Information

Your privacy is important to us. Please review our Personal Data Privacy Policy and Personal Information Collection Statement to understand how we protect your information and manage your data.

 

Quality Assurance and Management

We prioritize the highest standards of quality assurance and management in all our laboratory processes. Our commitment to excellence ensures that every test result we provide is reliable, accurate, and timely, thereby enhancing patient care and safety.

Our Quality Assurance Program

Our robust quality assurance program is designed to uphold the integrity of our testing processes. Key components include:

  • Standard Operating Procedures (SOPs): We adhere to strict SOPs that govern every aspect of our operations, from sample collection to reporting results.

  • Regular Audits: We conduct routine internal and external audits to evaluate and improve our practices continuously. These audits help to identify areas for enhancement and ensure compliance with regulatory standards.

  • Internal Quality Control (IQC): We implement internal quality control measures to monitor the performance of our tests. By using control samples with known values, we can verify the accuracy and reliability of our results, allowing us to address any issues promptly.

  • Staff Training: Our team undergoes regular training and certification to stay updated on the latest techniques and technologies in the field. This ensures that they are well-equipped to maintain our quality standards.

  • Equipment Calibration and Maintenance: We utilize state-of-the-art equipment that is regularly calibrated and maintained to ensure optimal performance and accuracy of test results.

 

Quality Management System (QMS)

Our Quality Management System (QMS) is the backbone of our operations, encompassing all processes related to quality control, quality assurance, and continuous improvement. Key features of our QMS include:

  • Document Control: We maintain comprehensive documentation of all processes, procedures, and changes to ensure traceability and compliance.

  • Risk Management: We proactively identify and mitigate risks associated with laboratory operations to safeguard the accuracy of results and the safety of our patients.

  • Customer Feedback: We value feedback from healthcare providers and patients alike. Our customer service team is dedicated to addressing any concerns and implementing improvements based on your input.

 

Continuous Improvement

We believe that quality assurance is an ongoing process. Our commitment to continuous improvement involves:

  • Performance Metrics: We analyze performance data to track our quality indicators and identify opportunities for improvement.

  • Quality Improvement Projects: Our team regularly initiates projects aimed at enhancing our services and processes, ensuring that we remain at the forefront of laboratory excellence.


 

Impartiality and Patient Respect

 

Impartiality in Testing

we uphold the principles of impartiality as outlined in ISO 15189:2022, Clause 4.1. Our commitment to impartiality ensures that all laboratory operations are conducted without bias or external influence.

  • Independent Operations: All staff members, including the management team, are free from any direct relationships with ProCare or any other external entities that could compromise the integrity of our testing processes. We strictly prohibit any solicitation of advantages or conflicts of interest (COI) from third parties.

  • Risk Mitigation: We actively identify and eliminate potential threats to impartiality in our laboratory environment. By minimizing these risks, we maintain a robust quality management system that prioritizes accurate and unbiased test results.

 

Respect for Patients

In alignment with ISO 15189:2022, Clause 4.3, we are dedicated to treating every patient with the utmost respect and care.

  • Equal Treatment: We recognize the diversity of our patients and ensure that all individuals, regardless of race, ethnicity, or background, have equal rights to receive laboratory testing services. Discrimination of any kind is strictly prohibited within our laboratory.

  • Patient-Centric Approach: Our laboratory staff is trained to handle all patient samples with due care and respect. We are committed to safeguarding patient confidentiality and dignity throughout the testing process.

 

 

By adhering to these principles and upholding rigorous standards, we reinforce our dedication to delivering high-quality laboratory services that our patients and healthcare providers can trust. For more information about our commitment to impartiality and patient care, feel free to contact us.