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Reports and Billing

We work with GPs, SPs and healthcare professionals.

With clinicians in mind, we provide clear, concise, and comprehensive reports that facilitate informed decision-making. Our streamlined financial management reduces administrative workload, allowing you to focus more on delivering quality patient care.

Results & Report

We understand the urgency of timely information. The results usually take approximately 4-7 working days to complete per our standard procedure, depending on the specific testing items requested. Once the report is ready, we will inform the referring clinician and send it directly to your medical center.

Our test reports are promptly sent to your clinic via email or fax, according to your preference, as soon as they are ready. Hard copies of the reports will also be delivered directly to your clinic for your records.

Please note that we do not send reports to patients; all communications are strictly between our lab and your practice to maintain privacy and confidentiality.

Billing

Our billing process is designed to be straightforward and convenient. Most accounts are billed monthly, and a detailed statement will be sent directly to your clinic. Payment methods include [bank transfer, cheque, FPS, and credit card]. For one-time tests or case-by-case scenarios, we accept cash payments.

Please note that we do not bill patients; all billing is handled through your practice.

If you would like to check the progress of the report or change the method of receiving it, or have any questions about billing or require detailed invoices, please do not hesitate to reach out to us at 3529 1983.