How can we help you?

Yes. You can schedule as many as needed, one at a time.

We offer a wide range of tests, including chemical pathology, haematology, immunology, and serology, as well as clinical microbiology, histology, cytopathology, and molecular testing. We also provide various profile tests. For more details, visit our Testing Service Listing page or request a price book.

To submit a specimen, you can either deliver it directly to our laboratory or call our courier service for pickup. For detailed instructions on preparation, collection, and transportation, please visit our Send a Specimen page.

Specimens may be rejected if they are unlabeled, improperly labeled, or collected under unsuitable conditions. For detailed information on our rejection criteria, please visit our Specimen Rejection Principles.

Our turnaround times for test results vary by test category. Routine tests (R) are performed daily, while special tests (S) are conducted every 2-6 days. For specific turnaround times for individual tests, please refer to the price book.

We will send the report to clinic by courier and used by fax or email to send out the report (if necessary).

Most accounts are billed monthly. Please see further information here.

You can fill the material request form here and we'll arrange delivery as soon as possible.

We request that you arrive 15 minutes before your scheduled time. However, if you are early and we have earlier times available, we can see you sooner.  If you arrive later than your appointment time, you will have the flexibility to choose the next available service time.

During a Red Rainstorm Warning, the lab remains open, but we advise you to assess conditions before visiting. For a Black Rainstorm Warning, we continue services but prioritize your safety. If issued before 9 AM, we suspend services until the warning is lifted. For Typhoon Signal No. 8 or higher, the lab will close, and appointments will be rescheduled. Please contact us for changes.

Your responsibility in the lab testing process is to supply a specimen for laboratory analysis. This specimen can include a small quantity of bodily fluid, like blood, saliva, semen, or urine, as well as samples of stool or hair. Rest assured that the collection process is safe, efficient, and comfortable, while also respecting your dignity and privacy.

Before the sample collection, you may want to ask your doctor specific questions about the testing being performed. Special preparation might be required to improve test accuracy. For more information, please consult your doctor.

Patients should discuss their results with the doctor who ordered the test or a member of the doctor's clinic staff. Please do not contact the lab where your specimen was collected with questions about your test results.