How can we help you?
Frequently Asked Questions
Can I schedule appointments for multiple patients?
Yes. You can schedule as many as needed, one at a time.
What types of tests does ProCare Medical Laboratory offer?
We offer a wide range of tests, including chemical pathology, haematology, immunology, and serology, as well as clinical microbiology, histology, cytopathology, and molecular testing. We also provide various profile tests. For more details, visit our Testing Service Listing page or request a price book.
How do I submit a specimen?
To submit a specimen, you can either deliver it directly to our laboratory or call our courier service for pickup. For detailed instructions on preparation, collection, and transportation, please visit our Send a Specimen page.
What is your policy on sample rejection?
What are your turnaround times for test results?
Our turnaround times for test results vary by test category. Routine tests (R) are performed daily, while special tests (S) are conducted every 2-6 days. For specific turnaround times for individual tests, please refer to the price book.
How are results reported?
We will send the report to clinic by courier and used by fax or email to send out the report (if necessary).
What are your billing procedures?
How do I request additional supplies or specimen collection materials?
You can fill the material request form here and we’ll arrange delivery as soon as possible.
Do I need to arrive early for my appointment?
We request that you arrive 15 minutes before your scheduled time. However, if you are early and we have earlier times available, we can see you sooner. If you arrive later than your appointment time, you will have the flexibility to choose the next available service time.
What are the special arrangements during inclement weather?
During a Red Rainstorm Warning, the lab remains open, but we advise you to assess conditions before visiting. For a Black Rainstorm Warning, we continue services but prioritize your safety. If issued before 9 AM, we suspend services until the warning is lifted. For Typhoon Signal No. 8 or higher, the lab will close, and appointments will be rescheduled. Please contact us for changes.
What should I expect when I have a lab test?
Do I need to do anything special to prepare for a lab test?
Before the sample collection, you may want to ask your doctor specific questions about the testing being performed. Special preparation might be required to improve test accuracy. For more information, please consult your doctor.
I don’t understand or have questions about my test results. Who should I talk to?
Patients should discuss their results with the doctor who ordered the test or a member of the doctor’s clinic staff. Please do not contact the lab where your specimen was collected with questions about your test results.